Delivery

You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your Order is going to, but also the name of its recipient. We will not be liable for the delivery of your Order as a result of you supplying us with incomplete or inaccurate information. Parcels may require a signature on delivery. 

 Please note, if you choose to use any of our delivery partners’ personalised services (including but not limited to having your parcel delivered to a neighbour or left in a safe place), Bobedward shall not be held liable for any items which are lost, damaged or delayed.

 We will make every effort to deliver your Order within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, material shortages, travel or transportation disruption, import delays or higher-than-anticipated demand. Bobedward shall not be liable for any delay or failure by us to deliver your Order within the estimated timescales as a result of such delays. Please note that delivery of your Order may take longer during sale or other busy periods.

 For the full list of countries that we currently deliver to, please see our International Delivery section. You may select the international delivery option at the end of the checkout process, and by specifying a delivery address outside of the UK. We will notify you of the international delivery charge(s) applicable to your Order at checkout and the amount will be added to the total amount of your Order. Delivery lead times of your Order to an international address will vary according to its destination. Please see our Dispatch and Delivery section for more information.

Customers who have chosen to have the Products set out in clause 10.5 delivered via our complimentary courier service will be required to:

a) Nominate an appropriate date to have these Products delivered to your UK delivery address. This should be your home address. Please note that our authorised courier delivers Products on a nominated day pre-10:30am service. For next-day delivery of these Products customers will be required to place their Order in advance of the following times:

Weekdays – 5pm; 
Saturdays – 3pm; and 
Sundays – 2pm.

Whilst our authorised courier will make every effort to deliver your Order within the estimated timescales, delays occasionally occur and in such circumstances Bobedward shall not be liable for such delay.

b) Upon these Products being delivered to your UK delivery address, please make sure that either you or a relative with the same surname is available to receive and sign for the Products and that you or your appointed relative have suitable identification in the form of a passport or photo driving licence. In the event that you or your appointed relative cannot provide our authorised courier with a suitable form of identification then our Customer Service Team will contact you to arrange an alternative delivery date to receive these Products.